ASSESSING QUALITY IN COMMUNITY PHARMACY PRACTICE

Zubin Austin, BscPhm, MBA, MISc,Med, PhD, Professor,Academic Director, Centre for Practice Excellence The Murray B. Koffler Chair in Pharmacy.Management Toronto.Canada

 

Quality improvement is an important part of professional practice.  This presentation will review recent developments in quality improvement in pharmacy and focus on best practices with respect to quality measurement, assurance, and improvement in health care.

Objectives:

  • Describe quality measurement, assurance, and improvement
  • Discuss methods for introducing quality in community pharmacy practice

Reflect upon personal priorities for quality improvement