Arijana Meštrović, MPharm, FFIP Competency Development and Implementation Manager, Zagreb, Croatia


Best Continuing Professional Development (CPD) models are designed to be a part of sustainable, evidence-based education and practice improvement, using reflection, planning, learning and evaluation, but ultimately including application of learning and documentation of educational activities.

The educational processes and application of learning in practice are designed to address all components of competency: knowledge, skills, attitudes and values. The quality of education is assured by having the appropriate structure, process and outcomes of learning. The CPD program needs to be designed in the national context to achieve the desired impact on patient care and the competencies and motivation of pharmacists.

SMART Program is designed to help national organisations, regulators and other key stakeholders to build and maintain pharmacists’ competencies and motivation and to initiate changes and improvements for strategic development of the pharmacy profession, internationally. The Program uses a common structure and tools, but is adapted to the country’s specific needs and context. When managed in partnership with strong national leadership, the Program has shown results on the individual pharmacist, organizational, national, and patient levels.

Pharmacists who elect to join the Program have to commit to maintaining a CPD portfolio, documenting a minimum number of patient interactions, and collecting and submitting specific patient data. Implementation of the SMART Pharmacy Program was first succsessful in Turkey, collaborating with the Turkish Pharmacists’ Association. Working with different types of principal partners (as indicated), the Program has subsequently been implemented in Montenegro (Chamber of Pharmacists), Egypt (a teaching hospital), Kuwait (a education provider), Jordan (Jordanian Pharmacists Association) and the Sultanate of Oman (Ministry of Health, department of Pharmaceutical care). Countries that are starting or actively considering a SMART Pharmacy Program include Indonesia, Estonia, Romania and Albania.

Phases of the Program are practical, relevant, and simple to follow and results are measurable and easy to interpret. National capacity is strengthened. Visibility and status of the Pharmacy Profession are enhanced. Patient health outcomes and satisfaction are improved, as well as health care delivery; cost savings and patient safety are demonstrated. The Program motivates and empowers participants to change and continue growing. First results of the SMART Program in Oman will be presented and discussed.


  • Understand and explain best Continuing Professional Development (CPD) models which are using reflection, planning, learning, evaluation and documentation of educational activities.
  • Introducing SMART Pharmacy international education CPD model in Oman
  • Presenting first results of the SMART Pharmacy program at patient level, pharmacists’ individual level and national education needs
  • Discussing practical implications of the programme in the everyday practice and education activities