Zubin Austin, Bsc Phm, MBA, MISc, Med, PhD, Professor, Academic Director, Centre for Practice Excellence The Murray B. Koffler Chair in Pharmacy.Management.Toronto.Canada



Conflict is a day to day reality in health care.  As pharmacists become more integrated in health care teams, they are experiencing more conflict than previously.  This workshop will introduce participants to principles of conflict management and negotiation using the Conflict Management Scale as a tool for self-reflection and professional development.

Upon completion of this workshop participants will be able to:

  • Describe principles of conflict management using conflict theory
  • Apply conflict theory to discussion of negotiation and conflict resolution
  • Reflect upon personal strategies for minimizing, managing, resolving, and preventing conflict