Arijana Meštrović, MPharm, FFIP Competency Development and Implementation Manager, Zagreb, Croatia

Mike Rouse, BPharm, MPS, FFIP, Assistant Executive Director, Professional Affairs and Director, International Services Accreditation Council for Pharmacy Education (ACPE).USA


ACPE’s International Services Program (ISP) in collaboration with Pharma Expert, a consultancy and education agency based in Croatia have partnered with MoH Department of Medical Supplies, Pharmaceutical Care Department, in advancing the quality of pharmacy continuing education and service development, to implement the SMART Pharmacy Program in Oman. The Program was designed to build and maintain pharmacists’ competencies and motivation and to initiate changes and improvements for strategic development of the pharmacy profession in Oman.

Train-the-Trainer activities were conducted in October 2017, to build local capacity and start the change process supported by the project leads. Training included principles of CPD, competency development and assessment, pillars and foundations of educational quality, indicators of quality for services, time and change management, patient communication and data collection, and a clinical/patient care module, namely Asthma and COPD.

Training included 45 participants, selected from different hospitals and different regions of Oman to be trainers in this program. The interactive approach was welcomed by participants, and enhanced by experience exchange and dynamic discussions.

In this workshop, trainers will participate in follow up activities of the concept of SMART Pharmacy Program, and practical instructions to continue with the project will be presented to the group. Participants will present their own results from SMART pilot phase. The group will discuss how to overcome challenges and lead the program in effective and structured way, and best examples will be presented and discussed



  • Follow up on the concept of CPD SMART Pharmacy program in Oman
  • Recognize barriers and facilitators to achieve successful application of learning in practice
  • Evaluate all components of SMART CPD cycle data collection and review Portfolio documentation
  • Discuss how objectives of the SMART Program could be achieved and requirement completed in effective and structured way
  • Present best examples of SMART program application in practice, including patient stories